I'm having a problem loading Elements 5.0. I keep getting check VGA resolution. I have VGA resolution. In other posts, it was said to things to the video card or video drivers. I can find in My Computer, System tasks, view system information, Harware, Driving Signing and in Driving Signing Options, I can ignore..and load the software anyway. Should I do this? I can't find my video card or video drivers.
I have a Dell computer, running XP and it's five years old.
I checked the Adobe website and the requirement for elements 5 is 16 bit color at 1024x768 minimum and with a display driver that is compatible with MS direct X 9. By the way 1024x768 is commonly called XGA. I don't know what kind of display you have.
To find your video card, right click on My Computer on your desktop. From there, click on the Hardware tab and then Device Manager. In the list you should see an item called Display Adapters. Click on the + sign to the left of it and a listing of available video adapters will show up. Right click on your video card and select Update Driver. If you've done your Windows updates any updated drivers should be available on your system. If not, make a note of the card model type and try the Dell website as another member suggested.
To check your display settings, got to Start>Control Panel and open the Display option. Click on the Settings tab and adjust your display settings to the required minimum for PSE 5.0 using the Screen Resolution slider. Adjust the Color Settings to Highest Quality (32 bit) if that option is available. Click Apply and exit out of the Control Panel.
Once that's all done, try reloading PSE and see if you still get any error messages. If you do, it's possible that your video card is not capable of supporting the minimum requirements for PSE 5. If the computer is 5 years old, this is a definite possibility, especially since Dell often uses on board cards as the default and if you didn't upgrade to a better card when you bought the unit the on board card will have fairly minimal capabilities. What I mean by "on board" is a video adapter that's hardwired onto the motherboard and not a separate card that's installed in a PCI or AGP slot on the motherboard.
As an add-on to this fix, if you go to the video settings and it WON'T allow you to make these changes, chances are you have a corrupted video card driver. Generally, if you know the kind of card you have, you can download it from the internet. if you don't know the kind of card, take it out of your computer and look for the FCC ID number and go to the FCC website (www.fcc.gov I think...) and you should be able to find a listing for that card, and then go find the driver. Also, true "VGA" resolution is 640X480 with 16 colors. It should be pretty obvious to anyone looking at the screen that the color is off. Windows will default to this without a video driver.